Customer Data

Several companies are using customer data to train their AI tools and models without getting explicit permission. Slack is one...

The capability of CX programs to make a difference is constantly increasing with advanced technologies such as artificial intelligence (AI),...

While the move allows users to stop sharing their personal information across Meta’s services, it also has a downside.

The company’s new feature is expected to restrict cross-site tracking by default.

The path to better customer experiences with AI-powered, real-time analytics.

The move comes as Meta has started implementing subscription models in the EU for users who do not want personalized...